Insights from the 1LoD Surveillance Leaders Network in Singapore and Hong Kong: AI deployment, operating models, and cross-product surveillance gaps in 2026.
The Safetrac surveillance scandal shows what happens when employee monitoring goes wrong. Here I share my insights on how an ethical framework separates legitimate business surveillance from privacy invasion and some practical guidance for any organisation considering employee monitoring.
With the FCA's expanded Non-Financial Misconduct rules taking effect in 2026, financial services firms need practical guidance on navigating these regulatory changes. This blog explores key insights from my recent podcast discussion on "Following the Rules," where we examined how organisations can effectively detect, respond to, and minimise workplace misconduct while driving meaningful cultural change. The post also introduces an innovative intervention programme that addresses the critical gap between informal coaching and formal discipline—providing firms with the structured, research-backed approach regulators increasingly expect to see.
AI has revolutionised communications surveillance, but trade surveillance lags behind despite ideal conditions, creating a puzzling divide in financial services innovation.