To me, culture is all around... (that is as painful as Billy Mack's 'Christmas is All Around,' but I'm committed now!)

Yes, I'm going full Love Actually here - 'tis the season after all! 🎄

Sitting down with Global Relay's Rob Mason, we explored what actually happens when organizations try to measure and manage non-financial misconduct.

Like the different stories interweaving at Heathrow's arrivals gate, the FCA's survey reveals complex patterns in how firms handle conduct issues. The most interesting plot twist? When complaints are upheld but nothing changes - a story that definitely needs a different ending.

Speaking of endings, let's talk about bonuses. They're meant to be our industry's ultimate 'All I Want for Christmas,' our biggest lever for influencing behavior. Yet somehow, firms are happy to 'donut' for poor revenue performance but not for poor conduct.

This is part 4 of our 5-article series, where we're exploring what actually matters in building better financial institutions. Because at Christmas (and hopefully all year round), you tell the truth about culture...

Huge thanks to Global Relay for providing the perfect stage for these honest conversations!

Link to the GRIP article here.